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InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016
VIP Account Manager - Norwegian Speaking
London, London · Accounting/FinanceVIP Account Manager - Norwegian Speaking
Customer Service · London, London, City of (Remote)
About Our Client:
In our quest to identify and nurture the finest talents, we prioritize a holistic approach. While the right skill set and experience are essential, we place equal emphasis on aligning with individuals who resonate with our core values and ethos.
Boasting a team of over 520 professionals globally, our client's influential presence in the iGaming sector has been crafted through years of dedication and innovation. Their platform, a testament to their excellence, is recognized in multiple regulated markets due to its compliance with various jurisdictional licenses.
We invite vibrant candidates who share our enthusiasm for our brands and aspire to join a global frontrunner in the i-gaming realm. Do you see yourself in the description below? If so, we're eager to connect!
Role Overview:
As a VIP Account Manager, your expertise will revolve around delivering unmatched customer service to our prestigious VIP clientele. By ensuring their utmost satisfaction, you will represent the company's commitment to superior service standards and professionalism.
Main Tasks & Responsibilities:
Cater to VIP clients through proactive outbound calls, ensuring their experiences are unparalleled.
Establish and nurture customer expectations to foster satisfaction.
Execute order placements and processes, adhering to VIP Service protocols.
Seize opportunities to introduce clients to additional products and services.
Maintain prompt follow-ups on outbound calls, cases, and quotations.
Oversee anti-fraud initiatives to safeguard both company and clientele interests.
Support clients with game-related inquiries, elucidating on game rules, strategies, and features.
Stay abreast with recent game releases, updates, and promotions, acting as a guide to clients.
Collaborate and share insights with the team, fostering an environment of collective growth and positivity.
Key Qualifications & Abilities:
Proficiency in both English and Norwegian (spoken and written).
Prior experience in Customer Service or Sales is desirable.
Exceptional communication skills with an ability to professionally address customer concerns.
Dynamic and persuasive demeanor.
Agility to navigate a fast-evolving environment, embracing new systems and terminologies.
Team-centric mindset, complemented by a proactive approach and commitment to continuous personal development.
What We Offer:
A competitive salary package reflecting your skills and experience.
A robust performance and bonus structure, tied to both team and individual accomplishments.
An unrivaled chance to drive impactful contributions during a phase of exponential growth.
All applications should be submitted in the English language.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
Customer Service · London, London, City of (Remote)
About Our Client:
In our quest to identify and nurture the finest talents, we prioritize a holistic approach. While the right skill set and experience are essential, we place equal emphasis on aligning with individuals who resonate with our core values and ethos.
Boasting a team of over 520 professionals globally, our client's influential presence in the iGaming sector has been crafted through years of dedication and innovation. Their platform, a testament to their excellence, is recognized in multiple regulated markets due to its compliance with various jurisdictional licenses.
We invite vibrant candidates who share our enthusiasm for our brands and aspire to join a global frontrunner in the i-gaming realm. Do you see yourself in the description below? If so, we're eager to connect!
Role Overview:
As a VIP Account Manager, your expertise will revolve around delivering unmatched customer service to our prestigious VIP clientele. By ensuring their utmost satisfaction, you will represent the company's commitment to superior service standards and professionalism.
Main Tasks & Responsibilities:
Cater to VIP clients through proactive outbound calls, ensuring their experiences are unparalleled.
Establish and nurture customer expectations to foster satisfaction.
Execute order placements and processes, adhering to VIP Service protocols.
Seize opportunities to introduce clients to additional products and services.
Maintain prompt follow-ups on outbound calls, cases, and quotations.
Oversee anti-fraud initiatives to safeguard both company and clientele interests.
Support clients with game-related inquiries, elucidating on game rules, strategies, and features.
Stay abreast with recent game releases, updates, and promotions, acting as a guide to clients.
Collaborate and share insights with the team, fostering an environment of collective growth and positivity.
Key Qualifications & Abilities:
Proficiency in both English and Norwegian (spoken and written).
Prior experience in Customer Service or Sales is desirable.
Exceptional communication skills with an ability to professionally address customer concerns.
Dynamic and persuasive demeanor.
Agility to navigate a fast-evolving environment, embracing new systems and terminologies.
Team-centric mindset, complemented by a proactive approach and commitment to continuous personal development.
What We Offer:
A competitive salary package reflecting your skills and experience.
A robust performance and bonus structure, tied to both team and individual accomplishments.
An unrivaled chance to drive impactful contributions during a phase of exponential growth.
All applications should be submitted in the English language.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016