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InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016
Financial Services Representative
Sofia, Sofia · Accounting/FinanceThe position mainly requires you to become the Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, and ability to solve client questions regarding our products, platforms, pricing and different settings.
Assist in communicating feedback and client requests internally to ensure the company is providing the features and functionalities the clients want.
Primary responsibilities:
Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters
Work and coordinate with multiple company departments as well as your colleagues to ensure client requests are always satisfied
Perform other assignments and tasks as assigned by Management
Manage the company's App Store
Develop and maintain FX and CFD product guides and trade execution knowledge
Requirements:
High level of general computer proficiency
High level of critical thinking and analytical skills
Ability to quickly grasp new materials and concepts quickly and efficiently
Ability to consistently reach both personal and departmental qualitative and quantitative targets
Excellent written and spoken English
Advantages of the position:
Ability to discuss financial markets and factors that move them in a clear manner to clients
Previous experience in a Customer Service position
Previous experience working for a regulated Forex/CFD broker
Personal trading experience
Programming experience
Hours: 40 hours/week - Monday to Friday, 9am-6pm; Flex Hybrid WFH and WFO – Day Shift
What we offer:
Career growth and training
Additional health insurance
Social Incentives Package
Team outings and corporate events
If you are interested in this opportunity, please submit your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
Assist in communicating feedback and client requests internally to ensure the company is providing the features and functionalities the clients want.
Primary responsibilities:
Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters
Work and coordinate with multiple company departments as well as your colleagues to ensure client requests are always satisfied
Perform other assignments and tasks as assigned by Management
Manage the company's App Store
Develop and maintain FX and CFD product guides and trade execution knowledge
Requirements:
High level of general computer proficiency
High level of critical thinking and analytical skills
Ability to quickly grasp new materials and concepts quickly and efficiently
Ability to consistently reach both personal and departmental qualitative and quantitative targets
Excellent written and spoken English
Advantages of the position:
Ability to discuss financial markets and factors that move them in a clear manner to clients
Previous experience in a Customer Service position
Previous experience working for a regulated Forex/CFD broker
Personal trading experience
Programming experience
Hours: 40 hours/week - Monday to Friday, 9am-6pm; Flex Hybrid WFH and WFO – Day Shift
What we offer:
Career growth and training
Additional health insurance
Social Incentives Package
Team outings and corporate events
If you are interested in this opportunity, please submit your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016