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InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016
Broker Services Representative - Sofia
Sofia, Sofia · Accounting/FinanceOur client is a leader in the rapidly expanding field of online currency trading services for retail and institutional traders.
Description
Broker Services Representative is a front-end, 24/5 client servicing position responsible for the maintenance and servicing of Institutional and VIP clients. The group directly supports the Institutional Sales Team and liaise between all departments and business functions to expedite client inquiries and requests.
What will you be doing?
Provide clients with best-in-class, white-glove service on phone and email
Obtain in-depth knowledge of the company's products and services to intelligently and efficiently address client inquiries
Assist in gathering the necessary documentation required for any regulatory/compliance needs and due diligence procedures
Manage a variety of cases such as trade/pricing issues, bridge integrations, FIX API connection issues with the utmost professionalism
Monitor and create various datasheets for informational and record-keeping purposes and present to key stakeholders
Participate in a variety of Marketing, Compliance, and/or Informational outreach campaigns through phone or emails
What you need to possess:
Мust have strong verbal and written communication skills in English
Able to cover 3 different shifts - 9am-6pm, 4pm-12am and 12am-8am. And also willing to be flexible to meet market-related coverage
Strong motivation to succeed and contribute and be a real team player
Able to think quickly and problem-solve in real-time
Understanding and translating complex cases into a simple language to the end party to avoid any misunderstanding
What is good to possess:
Basic understanding of the financial markets and being good with numbers
Sales or Customer Service experience
Excel knowledge on an intermediate level
Hours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation – 9am-6pm, 4pm-12am and 12am-8am.
What we offer:
Dynamic and friendly work environment
Open and transparent communication
Opportunity to join a great team
Social Incentives Package
Team outings and corporate events
If you are interested, please send your CV in English.
All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
Description
Broker Services Representative is a front-end, 24/5 client servicing position responsible for the maintenance and servicing of Institutional and VIP clients. The group directly supports the Institutional Sales Team and liaise between all departments and business functions to expedite client inquiries and requests.
What will you be doing?
Provide clients with best-in-class, white-glove service on phone and email
Obtain in-depth knowledge of the company's products and services to intelligently and efficiently address client inquiries
Assist in gathering the necessary documentation required for any regulatory/compliance needs and due diligence procedures
Manage a variety of cases such as trade/pricing issues, bridge integrations, FIX API connection issues with the utmost professionalism
Monitor and create various datasheets for informational and record-keeping purposes and present to key stakeholders
Participate in a variety of Marketing, Compliance, and/or Informational outreach campaigns through phone or emails
What you need to possess:
Мust have strong verbal and written communication skills in English
Able to cover 3 different shifts - 9am-6pm, 4pm-12am and 12am-8am. And also willing to be flexible to meet market-related coverage
Strong motivation to succeed and contribute and be a real team player
Able to think quickly and problem-solve in real-time
Understanding and translating complex cases into a simple language to the end party to avoid any misunderstanding
What is good to possess:
Basic understanding of the financial markets and being good with numbers
Sales or Customer Service experience
Excel knowledge on an intermediate level
Hours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation – 9am-6pm, 4pm-12am and 12am-8am.
What we offer:
Dynamic and friendly work environment
Open and transparent communication
Opportunity to join a great team
Social Incentives Package
Team outings and corporate events
If you are interested, please send your CV in English.
All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
InterContinental Recruiting
Please contact us with any questions:
Email: sofia@icrecruiting.eu
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016