Customer Care with English language

Location: Sofia, Bulgaria, Bulgaria
Date Posted: 06-16-2017
Our client is a USA based software company that provides inventory and order management solutions for internet retailers, combining a set of technologies around Innovation, Intelligence, and Integration. For their office in Sofia, we seek an experienced and enthusiastic individual for the role of Support Agent.

The goal for potential candidates is to direct phone calls and other phone correspondences to the appropriate parties.
The Customer Support Agent should have experience with basic phone functions (hold, transfer, etc), conversing in fluent English, ticketing systems, and email, among other things.

You could:
  • Join a rapidly growing company
  • Enjoy positive working atmosphere
  • Health Insurance benefit
  • Metro Transportation card
  • Gym Membership

A successful phone operator will:
  • Speak and write fluent conversational English
  • Answer phones and converse with clients in a courteous, understanding and respectful manner
  • Create and assign tickets based on the issue and nature of the phone call
  • Respond to chat inquiries from the website in a timely and courteous manner
  • Be comfortable with multitasking, possibly having to create tickets from one call while answering another call
  • Be comfortable with technical concepts that may need to be conveyed in a ticket
  • Acquire a deep understanding of the business
  • Be familiar wither office phone functions, ie. transfer, hold, conference, etc.
 
Familiarity with technology and programming concepts are a big plus.

If you are interested in this job opportunity, please send your CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087 / 22.07.2016
 
Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

Email:
sofia@icrecruiting.eu
Phone:
(w) 359 2 811 1366
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