Technical Support Engineers/ English

Location: Sofia, Sofia, Bulgaria
Date Posted: 01-10-2019
 
Our client is a global leader in smart energy technology. They creates smart energy solutions that power our lives and drive future progress.
For their growing team in Sofia, Bulgaria, currently we are looking for an experienced and highly motivated person, who will join the team and will grow together with them.

What the company will offer for you:

Work in a successful and innovative environment
Obtain knowledge of cutting-edge technologies
Personal growth in a stable recognized and growing company with an excellent network of partners and customers
Competitive remuneration and social benefits package (food and sports vouchers, private health insurance, additional gross salaries after the 1st year employment)
22 paid leave days
Intensive training phase
Friendly and supportive working environment

If you join their team, you will be responsible for: 

Provide support in the troubleshooting and diagnosis of grid tie solar invert er issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available
Providing customer support over the phone and CRM 
Escalate cases to relevant tier's 
Making sure each phone call is documented 
Make sure every RMA unit is returned 
Work with regional logistics manager 
Treat customers in a professional positive way
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers
Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
The right candidate must have the necessary knowledge, skills and experience below: 
Outstanding verbal and written communications skills. 
Ability to multitask in a very fast-paced environment. 
Call center environment- minimum 1 year 
Cisco telephony experience- advantage 

Education: Commercial qualification / Practical engineer in the area of Mechanical, Electronics, Engineering's 
Experience with solar electric products (required for the Italian team) 
Exceptional listening and questioning skills. 
Fluency in English 
If you a right candidate for the position, the company will hire you only if your English level is C1 - C2.

Currently we are searching for people to cover night shifts for US and AU countries.
US Night shifts are 18:00 till 03:00 - 5 people
AU Night shifts are from 23:00 till 07:00 / 0:00 till 08:00AM - 4 people

We search for people with Technical education or experience in PV sector.

If you are interested, please send your CV in English. 

Only short-listed candidates will be contacted. Your personal information will be used only for the purpose of the recruitment process and will be treated with confidentiality and respect. Confidentiality is guaranteed and protected by law. iJobs Center Ltd. Recruitment license from National Agency of Employment No 2014/21.03.2016
Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

Email:
sofia@icrecruiting.eu
Phone:
(w) 359 2 811 1366
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