IT Support Technician

Location: Sofia, Bulgaria, Bulgaria
Date Posted: 10-05-2018

We are looking for a self-motivated desktop support technician who is willing to travel. As a member of our IT team, you will support Microsoft products and IP Phones across all of our EMEA offices. You will also provide support for video and audio conferencing, incident handling, basic LAN/WAN troubleshooting, remote access/remote hands, and other IT responsibilities. Your technical knowledge will allow you to provide day to day IT Support for our end users.
 
Principle Duties & Responsibilities (but not limited to):
 
  • Full time IT support for the Bulgarian office, responsible for desktops, IP phones, printers, and network
  • Support other offices in EMEA by phone, email and tickets
  • Travel to other offices in EMEA for maintenance, upgrades, office moves, and emergencies.
  • Maintain, secure and update Active Directory
  • Maintain up to date documentation of the infrastructure
  • Maintain 3rd party systems and liaise with vendors accordingly
  • Configure and use monitoring software to ensure maximum uptime for business systems is maintained
  • Support the Cisco telephony system

Critical Knowledge, Skills & Experience:
 
  • Minimum 3 years of experience with helpdesk and application support
  • Broad knowledge & experience of IT hardware and software; Dell, Windows, Exchange, Citrix, VMware and Symantec
  • Reliable and flexible with regard to working hours
  • Comfortable working alone or part of a team
  • Excellent attention to detail, customer service, interpersonal and communication skills
  • Self-motivated and capable of working on multiple projects.
  • Strong problem solving, written and verbal communication and interpersonal skills
  • Comfortable with TCP/IP, DNS, DHCP and other networking protocols
  • Knowledge of PC hardware and experience troubleshooting PC and printers is required
  • Must be fluent in English
 
Start Date: ASAP
Hours: 40 hours/week - Monday to Friday; flexible hours

 
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016
Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

Email:
sofia@icrecruiting.eu
Phone:
(w) 359 2 811 1366
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