Broker Service Representative with Turkish

Location: Sofia, Bulgaria, Bulgaria
Date Posted: 08-16-2018

Our client is a leader in the rapidly expanding field of online currency trading services for retail and institutional traders. The firm operates out of New York, Plano, San Francisco, London, Paris, Hong Kong and Sydney.
We are seeking career minded and independent individuals for the full-time position of Broker Service Representative with Turkish - Sofia, Bulgaria. Prior customer service experience and a college degree in a related field are preferred.
Key responsibilities include (not limited to):
  • Provide clients with best-in-class service on phone, chats, and email
  • Self manage outbound call campaigns in order to provide added value services to existing and new customers
  • Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results
  • Intelligently articulate financial and market-related concepts as well as company products and services
  • Mediate a variety of situations, conversations and customers with composure and professionalism
  • Consistently take initiative to learn about the markets, FX industry and new platforms and products
  • Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
  • Consistently achieve departmental and individual metrics
Job Requirements:
  • Must have strong verbal and written communication skills
  • Critical thinking and problem solving skills
  • Bachelor degree
  • Strong MS Office skills
  • Fluent English
  • Native or Fluent Turkish
What we offer:
  • Dynamic and Friendly work environment
  • Open and transparent communication
  • Opportunity to join a great team
  • Social Incentives Package
  • Team outings and corporate events
This is an exciting opportunity for success and career advancement with one of the largest FX Brokers in the world.

If you are interested, please send your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

(w) 359 2 811 1366
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